SAP Functional support (Help Desk)
FLAG SOLUCIONES, knows the value of its employees time and the concentration that it takes to complete the objectives of their business. This is why we offer them a complete solution to better their productivity, through personal attention to their debts, questions and request that would have any relations with SAP Business Suit, centered in one contact point.
The intergraded service you need:
- Attention to incidents and service petitions.
- Incident monitoring and service petitions.
- Permanent information to our clients about the advances of their solicitations.
- Scaling applications at a superior level in accordance to the levels of services agreed with your business. (SLA Management)
- Training to users in negotiation processes.
- Developing the end user manuals.
- Support to specific projects.
Experience and trajectories to your services:
Since our beginning, we have concentrated in important fronts of our business, that you might enjoy with FLAG SOLUCIONES:
- First level support to logistic processes: MM, SD, PM and PS.
- First level support for financial processes like: FI, CO, AM,TR and PSM.
- First level support for human resource processes: HCM.
- Securities support; ERP and BI.
- SAP GRC Support.
Flexibility for your business:
We count with the possibility of offering clients our services through two different schemes of attention:
- Local: The service is given directly from the clients installations.
- Remote: The service is given from the FLAG SOLUCIONES main office.
The efficiency that is achieved from our tracking:
We give different types of reports that permit detailed and opportune management of our services.
The benefits of working with Flag Solutions:
- Mayor productivity to our user.
- Less interruption time in the negotiation process.
- Less time in finding the solutions to the incidents.
- More number of resolved incidents inside the time stipulated reducing impact the negotiation process.
- High levels of satisfaction from employees with the services received.
- Mayor productivity from Centers of Competition & SAP businesses.